Frequently Asked Questions
Where do you ship?
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
How much does shipping cost?
Shipping is free on all orders, with no minimum purchase required.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, standard delivery takes an additional 5–10 business days. In total, most orders arrive within 6–13 business days of being placed. Delivery times can vary slightly depending on your location.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking information can take up to 48 hours to update after it's issued. If you have trouble locating your tracking info, contact us and we'll help you out.
Why did my order arrive in multiple packages?
If your order includes more than one item, it may ship in separate packages that arrive on different days. This is normal and doesn't mean anything is wrong with your order. You'll get tracking information for each shipment.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We begin processing orders quickly, so we can't guarantee a change once an order is already being prepared or has shipped — but we'll always do our best to help.
What if my package is delayed?
If your tracking hasn't updated in several days or your order seems delayed, reach out to us before contacting the carrier. We'll look into it and work with you to sort it out.
What if my item arrives damaged or incorrect?
We're sorry if that happens! Email us within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement, exchange, or full refund at no extra cost to you.
How do returns and refunds work?
Most items can be returned within 30 days of delivery if they're unused and in their original condition. Reach out to us to request a return, and we'll send you authorization and instructions. Once your return is received and approved, refunds are issued to your original payment method within 5–10 business days. Full details are available on our Refund Policy page.
How can I contact customer support?
You can reach our support team anytime at shopdriftingmarket@gmail.com or through our Contact Us page. We aim to respond to all inquiries within 1–2 business days.